Frequently Asked Questions

This page was created as a resource to help your St Louis business learn more about the business phone systems and accessories for sale from Americom Solutions. In addition, you will find answers to common questions about VOIP phone systems and IP PBX solutions in general.

How can Americom Solutions save us money on a phone system?

We have been the top choice for St Louis business phone systems for over 20 years. In this time, we have developed positive relationships with the best phone systems manufacturers in the office phone systems industry. Our longtime partnerships with these trusted brands allows us to transfer our savings on to you, our valued customers.

What is the difference between digital and VOIP phones?

Digital telephone systems are similar to traditional analog telephones, and transport the telephone signal through dedicated lines to a central switch. Unlike traditional phone systems, however, digital phones convert the analog voice signal to a digital signal for transportation. Digital phone systems are limited in that they must have a connection to a central switch. VOIP phone systems, on the other hand, remove the direct connection to the switch by changing the phone into a network device, meaning that the voice signals are converted into digital signals and transported over an Ethernet network. In this way, the VOIP phone can be placed anywhere that data network (internet) connection is available. The drawback of a VOIP phone system is the constraints on quality that the data network places on the system. Both digital phones and VOIP phones have a long list of strengths over traditional analog telephones.

What is an IP PBX solution?

A PBX (private branch exchange) is the system that connects a telephone system to the outside, public telephone network, as well as mobile networks. An IP PBX solution is a private branch exchange that uses an internet connection to connect to the telephone network, while combining voice and data networks. In this way, IP PBX do not need separate networks for phone and data communications, but can share the same network, putting Internet access, VOIP communications, and traditional phone communications onto one single line for each user.

Do you repair existing phone systems?

Yes. Americom Solutions has been in the business telephone industry for over 20 years. During that time, we have gained the professional and technical knowledge to diagnose and repair office phone systems from all of the leading brands and manufacturers.

What brands do you repair or service?

Americom Solutions proudly provides repairs, technical support, and product information for well known brands such as AT&T, Charter, NEC, Panasonic, and Samsung. We are also happy to service your Avaya, Comdial, Nortel, and Paetec phone systems. If you have a phone system from a brand not listed, don't hesitate to contact us, and we will do our best to provide the repairs or services you need.

How can I get a free quote?

We are happy to provide free quotes on phone systems, surveillance systems, installation services, and repair services to potential clients. Please call us at (314) 821-5310 for more information and a free estimate. We also have a convenient contact form if you prefer.

Do I have to set an appointment?

Yes, we want to guarantee you our undivided attention when we discuss your business phone system options, so we request that you schedule an appointment. Setting an appointment is easy by calling us at (314) 821-5310 or filling out our contact form.

We hope this resource page has helped answer any questions you may have had about Americom Solutions or our business phone systems. For further questions, please contact us online or give us a call at (314) 821-5310. We are always happy to answer your questions about our company, products, or services.